For many years, I used to be a reliable vendor on Cardmarket, among Europe’s most popular platforms for trading cards. I maintained a perfect track record — above 400 favourable critiques, zero disputes, and steady, Expert assistance. But a person unjustified dispute, taken care of by Cardmarket workers users Silvia Parravano and Christian Tobehn, modified almost everything. In this article, I will share my personalized practical experience, explain the structural flaws in Cardmarket's dispute course of action, and difficulty a stark warning to other sellers.
A clean up history Built Over several years
A confirmed Seller With 100% Positive Feedback
prior to the incident, I had been particularly the sort of seller each marketplace values. I outlined investing cards correctly, explained problems transparently, and transported promptly. I never ever been given an individual grievance — only praise.
the value of have faith in on Cardmarket
popularity is every thing for sellers on Cardmarket. one particular blunder — even one that isn’t your fault — can problems yrs of exertions. That’s what tends to make my story so alarming for others operating about the platform.
The Dispute That Shattered My Standing
consumer Ordered the Wrong Card, Then Blamed Me
The difficulty begun any time a purchaser requested a card listed exactly by identify, established, and problem. Upon getting it, they falsely claimed I'd despatched the “wrong Edition” — Inspite of clear listing proof displaying I hadn’t.
evidence disregarded by assist
I submitted screenshots on the listing, card version, and condition to show my accuracy. But Cardmarket aid, especially Silvia Parravano, disregarded the details. as an alternative to reviewing the listing or requesting clarification, she quickly sided with the client.
Silvia Parravano’s Mishandling in the Dispute
No Fair Investigation
Silvia’s choice was unilateral. She didn’t acknowledge my website evidence or ask for any counterevidence from the buyer. She simply just blocked my account. No hearing. No second opinion. No appeal.
No Warning, No interaction
What made this even worse was the suddenness of the motion. I was locked from my account overnight. My appeals — asking for an evaluation or escalation — were met with automatic responses or silence. Silvia Parravano exercised comprehensive authority without accountability.
Christian Tobehn’s Role: Reinforcing the Bias?
Reinforcing a similar Pattern
In stick to-ups, my case was also seen by Christian Tobehn, One more member of Cardmarket's assist team. however, instead of reviewing the info objectively, he doubled down on Silvia’s judgment. all over again, no explanation, no transparency, just automatic deflections in addition to a everlasting ban.
A sample of vendor Disregard
Are sincere Sellers becoming Silenced?
immediately after this practical experience, I started looking into on line community forums and Local community threads. I immediately discovered I wasn’t by yourself. Dozens of prolonged-time sellers claimed equivalent activities — quite a few involving Silvia Parravano.
a standard concept? customers usually earn, even if Improper — and sellers are still left voiceless.
How This Hurts the whole Market
whilst platforms should really defend prospective buyers, ignoring proof from sincere sellers brings about a broken ecosystem. When have faith in is one particular-sided, negative actors make the most, understanding they’ll be shielded by biased help agents.
the trouble: No Oversight, No enchantment
deficiency of Transparency in Cardmarket’s program
essentially the most alarming concern may be the absence of the appeals system. the moment staff members like Silvia or Christian make a choice, it’s remaining. There’s no second critique, no accountability, and no way to restore entry to your account — It doesn't matter how robust your evidence is.
hazard of Abuse and Blackmail
In my case, I was indirectly coerced into refunding a Bogus declare — or drop my account totally. That’s not dispute resolution — that’s blackmail beneath the guise of customer support.
Financial and psychological Consequences
enterprise Loss right away
I invested several years in constructing my seller profile. all of that effort and hard work was worn out instantaneously, in addition to possible future money. My vendor dashboard, buy background, and loyal client base — all long gone.
Emotional Toll on a reliable Seller
This wasn’t just a company hit. It was demoralizing. to get dealt with similar to a fraud immediately after several years of integrity was emotionally devastating. I followed just about every rule, and still got punished.
What Cardmarket ought to Do to get back believe in
Platform Reforms Are Urgently necessary
If Cardmarket really wants to keep excellent sellers and prevent future abuse, it will have to:
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✅ Introduce a clear attractiveness procedure for blocked accounts
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✅ need disputes to generally be reviewed by at least two independent help agents
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✅ prepare employees like Silvia Parravano and Christian Tobehn in neutral investigation
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✅ safeguard sellers who submit apparent, factual proof
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✅ build accountability metrics for staff choices
devoid of these changes, honest sellers will keep on for being collateral problems inside a procedure that blindly favors buyers.
closing views: Be Wary, remain Documented
should you be currently promoting on Cardmarket, don’t think your ideal document will shield you. you happen to be constantly a single purchaser complaint — even a Bogus just one — far from being silenced.
Protect by yourself by:
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having screenshots of every listing
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Archiving interaction with potential buyers
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Backing up your account data regularly
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making ready for disputes — Even when you do almost nothing Incorrect
Conclusion:
My encounter with Silvia Parravano and Christian Tobehn should function a serious warning to everyone utilizing Cardmarket. I considered during the System. I performed by the rules. And that i nevertheless got taken out with out cause.
If Cardmarket proceeds to ignore seller rights, much more trusted suppliers will stroll absent. And when that comes about, the System received’t just reduce sellers — it’ll reduce its reliability.
Has some thing equivalent transpired to you personally? Share your encounter and assistance elevate recognition. Sellers should have improved.